Privacy Policy
Effective date: 13 September 2025
Company: RemoteHands.nl
KvK: 97372811
BTW-id: NL005266116B05
Contact: [email protected] | [email protected]
1. What data we collect
We collect only the data necessary for delivering our services and fulfilling our legal obligations:
- Name, company, email, phone (if provided)
- Ticket content, attachments, and service photos
- IP address, browser type, device
- Billing and invoicing information
2. Why we collect it
Legal basis (GDPR Art. 6(1)(a)(b)(c)(f)):
- Service performance and support delivery
- Invoicing and tax compliance
- Internal documentation and audit trail
- Client communication and scheduling
3. How long we store data
- Tickets, attachments, and reports: up to 36 months
- Invoices and tax documents: up to 10 years
- You may request early deletion unless retention is legally required
4. Who has access
- Internal staff and appointed engineers
- Hosting and ticketing provider (Zoho Desk) under strict access policies
- Accountant or tax advisor
- Legal authorities if required
5. Where data is stored
All data is stored in the EU. We do not transfer your data outside the EEA unless required and with appropriate safeguards.
6. Security
- Two-factor authentication (2FA) and access control
- Secure email and ticketing
- Logged access and changes
- Protected storage of technical records
7. Your rights
You have the right to:
- Access your data
- Rectify or delete it
- Request portability (machine-readable format)
- Restrict or object to processing
- File a complaint with Autoriteit Persoonsgegevens
8. Cookies and analytics
We do not directly use your personal data for advertising.
However, we may collect anonymous usage statistics (e.g., via Google Analytics), subject to your cookie preferences.
No personally identifiable data is used or sold for marketing purposes.
9. Changes
This policy may be updated from time to time. Latest version: 13 September 2025.